Shipping & Returns

Shipping

WE OFFER FREE SHIPPING ON ALL ORDERS OVER $50

  • We collect sales taxes in the states of California and New Jersey.
  • Orders are shipped on business days only, Monday - Friday, excluding federal holidays.
  • Orders placed on Friday after 3PM PST will ship on the following Monday.
  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • International shipments are currently not available.
  • Shipping fees, if any, are non-refundable.

Returns

WE STAND BY OUR PRODUCTS WITH A MONEY-BACK GUARANTEE!

We’re confident that you’ll be happy with the GO SMiLE products you choose. However, everyone’s teeth and whitening needs are slightly different. If you don’t get the results you want, we’d like to help you find a product that might be a better fit for you! Alternately, we’ll gladly accept returns of any products purchased on GoSmile.com if you return the unused portion within 45 days of the purchase date.

Please contact our Customer Service department for further information on selecting a different product or to start processing your return. You can email CustomerService@GOSMiLE.com, call 1-877-8-SMiLES, or use our online Contact Form (choose the “Return Inquiry” option). Please provide your order number and details of the issue you’re having so our representative can help you quickly and ensure you receive proper credit!

It may take up to 7 business days to process a return and credit your account. We will notify you via e-mail once your return has been processed. Please note that your financial institution may take an entire billing cycle to reflect this transaction. If you have any questions about your return, please Contact Us.

PLEASE NOTE THAT THIS RETURN POLICY APPLIES ONLY TO PURCHASES MADE ON THIS WEBSITE. PURCHASES MADE ELSEWHERE WILL BE SUBJECT TO THE RETURN POLICY OF THAT RETAILER.